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Massive Recall of Oculus Headsets

Posted on August 29, 2021

Facebook Technologies has recalled its popular Oculus Quest 2 Virtual Reality headsets due to a piece of foam that is causing skin irritation, according to the Consumer Product Safety Commission.

The removable foam interface lies between the headset and the user’s face. The company has received some 5,716 complaints of skin irritations, including rashes, swelling, burning, itching, hives and bumps. About 45 cases required medical attention.

Only headsets with certain serial numbers are affected: those starting with “1WMHH” and ending with a number less than 1264. The headsets were sold at Best Buy, Game Stop, Target, Walmart and online at Amazon.com, among other retailers, between October 2020 and July 2021. Consumers also could purchase the foam inserts separately.

Facebook Technologies is recalling the headset and providing a free silicone cover for the foam. About 4 million are in circulation in the U.S. and over 172,000 in Canada. Consumers should contact Facebook Technologies at (877) 960-0889 (toll-free) or at https://www.oculus.com/quest-2/removable-facial-interface-alert/.

When a product doesn’t function the way it is supposed to and you are injured, it may help to speak with a Philadelphia product liability attorney to understand your legal rights. Contact us to set up a time to meet.